ORDERS AND DELIVERIES
All purchases can be made securely online 24 hours a day at personalbabygifts.co.uk. We are a UK store and at present deliver only to the Uk.
Your security is very important to us. Your card details are encrypted and dealt with by Paypal and are not accessible by anyone at Personal Baby Gifts. You will receive an e-mail receipt from Paypal and e-mail confirmation from us of your order.
Delivery Schedule
We provide an estimated delivery time for every gift on our site, and in most cases these delivery targets are met. All goods are usually disptached or delivered within 4-7 working days by standard Royal Mail. However, all our gifts are personalised and sometimes unexpected problems may arise. Seasonal events like Christmas and Easter may also affect the dispatch and delivery times, or in extreme cases disputes by Royal Mail. For this reason we ask that in all cases you allow up to 14 days for delivery from the date of dispatch, although this is not a guarantee of delivery itself. Overseas deliveries may take up to 21 days.
We also get very busy in May and June with First Holy Communions, so please allow for extra time, or use our express delivery option.
All items are delivered via Royal Mail, and customers must allow 14 days from dispatch before an item is considered lost. Special Deliveries have their own tracking code so should your order not arrive the following day, please contact us.
We would ask you to please note that multiple orders may arrive seperately as each item is packaged and sent when completed. Delivery in most cases is by second class post.
STANDARD DELIVERY: standard delivery is FREE. Typical delivery is 2-4 days from dispatch. All our prices are inclusive of postage and packaging to the UK - there are no hidden or unexpected costs at the checkout. Please check each product page for expected dispatch or delivery times.
EXPRESS DELIVERY (Monday to Thursday): orders taken before 12 noon will be dispatched by Royal Mail Special Next Day Delivery when express delivery is selected. Orders after 12 noon will go next day at latest but same day if possible. Royal Mail Express Delivery is guaranteed before 1pm the following day. Postcode exceptions apply - please refer to Royal Mail's website.
SATURDAY SPECIAL DELIVERY: orders received before 12 noon Friday will go Special Delivery for Saturday when this option is selected. Contact us on orders after 12 noon as we will always try and meet delivery requirements when possible. Royal Mail Express Delivery is guaranteed before 1pm the following day. Postcode exceptions apply - please refer to Royal Mail's website.
Please note that express delivery charges do not cover the cost of postage. All postage is free of charge. This is a premium charge for a premium service. Typical dispatch times for products where express delivery is offered is 4-7 working days. Selecting express delivery ensures that the product is engraved and dispatched the same day, within the stated guidelines. If you select express delivery for more than one product, you will still be charged a premium for each product, even should they arrive in one package.
How To Order
Every gift is personalised at Personal Baby Gifts, either with a name, a message or both. The options available for each gift are clearly shown - simply add your personalised details, select from the options presented to you and click on 'Add to Basket'.
How To Pay
Choose to pay directly with your Credit Card, or use Paypal's Express Checkout. We accept Visa, Switch, Discover, American Express, Solo and Mastercard. Paypal account holders need only enter their email address and password. If you do not have an account then Paypal will simply process your payment using your credit card details.
If you have any problems completing your transaction for whatever reason then just let us know. We will be happy to accept payment by cheque and will process your order immediately upon receipt. Email us the details of your intended purchase and we will send you a confirmation email and the details required for you to complete your transaction. Do NOT just send a cheque to us with your order without first receiving a confirmation email from us. We hate to disappoint but your payment will be returned to you.
Telephone
Please note: caller withheld numbers do not appear on our system due to annoying marketing spam.
Phone:- 08450 583982 between 9-12am and 2-5pm Monday to Friday. Please email us over the weekend. We sometimes miss the phone but we never miss an email so if possible drop us an email when possible.
Email Us at Personal Baby Gifts
For general enquiries:- enquiries@personalbabygifts.co.uk
For all sales enquiries:- sales@personalbabygifts.co.uk
When Telephoning Us
We'll be honest and tell you we might miss your call! We are a small independent company and we believe in all hands to the pump, which really means we are doing our utmost to fulfil your order in the quickest time possible. Email us - our system is always on and we get time to have a look at your query and give you the best possible advice first time around.
And Finally
We think we are a friendly, open and transparent site. We post our contact details on every page as we have nothing to hide. We want you to enjoy your visit, to tell your friends and continue to shop with us in the future. Thank you for visiting.
